During the busy summer season, this independent HVAC technician was overwhelmed with phone calls. Often on job sites, he couldn’t answer every call, losing potential customers and wasting time on unsuitable jobs.

He needed a solution that worked 24/7 and saved him from constant interruptions. He hired a freelancer who quickly set up an AI-powered voice assistant integrated with his existing phone system.

The AI answers calls automatically, asking key questions like: “What type of HVAC service do you need?” “What’s the size of your property?” “Are you looking for repair or installation?” Based on the answers, it filters requests to confirm if the job fits the technician’s expertise and provides an estimated quote.

The AI is also trained to predict how long each job typically takes, ensuring realistic scheduling. If the customer agrees, the AI schedules the appointment instantly and sends the technician a detailed job summary—listing required tools, materials, and estimated time.

Now, the technician never misses a call, reduces wasted trips, and stays focused on work, while the AI handles calls and scheduling flawlessly.